Frequently Asked Questions

Your guide to shopping with Lotto Sport Bangladesh

What are the delivery charges for orders within Bangladesh?

We offer a flat shipping rate of BDT 60 within Dhaka city and BDT 120 for deliveries outside Dhaka. Enjoy free shipping on orders above BDT 3,000.

How long does it take for my order to arrive?

Standard delivery takes 2-3 business days within Dhaka and 3-5 business days for locations across the rest of Bangladesh.

What is your return and exchange policy?

You can exchange any unused item in its original packaging within 7 days of purchase. Please ensure the price tag and invoice are intact for a smooth processing.

Are the products on the website authentic Lotto gear?

Yes, Lotto Sport Bangladesh is the official licensee. All products sold on our website are 100% authentic and manufactured to global quality standards.

Which payment methods do you accept?

We accept Cash on Delivery (COD), Mobile Financial Services like bKash and Nagad, as well as all major Debit and Credit Cards through our secure payment gateway.

How can I track my order status?

Once your order is dispatched, you will receive an SMS with a tracking number and a link to our courier partner's website to monitor your delivery in real-time.